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REFUND POLICY

At Yacht Club Seed Bank, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

1. Refund Eligibility

We offer refunds on a case-by-case basis, depending on the circumstances of the purchase. To be eligible for a refund, please ensure:

  • You contact us within 30 days of receiving your order.

  • The item is unused and in the same condition as you received it.

  • You have proof of purchase (order number, receipt, or invoice).

2. Refund Process

To request a refund, please contact us at info@yachtclubseedbank.com with your order details and the reason for the refund request. Our team will review your request and respond with further instructions.

3. Damaged or Defective Products

If you receive a damaged or defective product, please notify us immediately. Provide details and photographic evidence of the issue, and we will arrange for a refund or replacement, depending on your preference.

4. Non-Delivery or Lost Orders

In the event that your order is lost in transit or not delivered within a reasonable timeframe, please contact us promptly. We will work with the shipping carrier to resolve the issue and either provide a refund or reship the items, depending on your preference.

5. Return Shipping

If you are instructed to return the item, you will be responsible for the return shipping costs, unless the return is due to our error or a defective product.

6. Refund Timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at info@yachtclubseedbank.com. We're here to assist you and ensure your satisfaction with every aspect of your shopping experience.

Effective as of April 1, 2024

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